About IBC
India Builders Corporation (IBC) represents a distinguished legacy as a fourth-generation urban developer, boasting over 55 years of unparalleled expertise in the industry. With a commercial portfolio exceeding 2 billion dollars, IBC stands as a beacon of excellence in real estate development. Operating across nine countries, including India, Dubai, Cyprus, and Germany, our global presence underscores our commitment to delivering world-class ventures that transcend borders.
IBC’s diverse portfolio encompasses a spectrum of ventures, from iconic commercial landmarks to sprawling residential communities. Notably, we are the second-largest owners of coffee and tea plantations in India, a testament to our multifaceted interests and investments. As landlords to prominent entities such as Reliance, Indiqube, and Airtel, we play a pivotal role in shaping the corporate landscape of the nation. Beyond real estate, IBC’s diversified ventures extend into software, manufacturing, and education sectors, embodying our ethos of innovation and enterprise.
With over 15 million square feet of development under our belt, including 5.5 million square feet of Grade A office spaces owned and operated by us, IBC continues to set benchmarks for excellence in the industry. Our portfolio of 87 projects in India, primarily concentrated in Bangalore, underscores our commitment to driving growth and prosperity in dynamic urban ecosystems. As we embark on new frontiers and pursue sustainable development practices, IBC remains steadfast in its mission to shape the future of urban living while fostering economic growth and social progress.
About The Opportunity
We are looking for a ‘Facilities Manager’ who possesses exceptional ‘Customer Service’ skills, a strong ‘Facilities Management’ background with proven experience in remote stakeholder management. The Facilities Manager will serve as managerial oversight of facilities services, maintenance, repair, and asset management across a portfolio of buildings. The Facilities Manager will be responsible for managing the relationship with the third-party provider responsible for facilities and cleaning related work, including related projects, and will maintain base building property manager relationships, acting as the on-site representative on the lease for each building in the portfolio.
Responsibilities include but are not limited to:
Continual focus on Member Experience through Improvement plans.
Act as the liaison between the Community Management team and the building’s Property Management team for any escalated issues.
Proactive approach to Operational Standards, Safety, Communication, and Cost Management.
Project manage Global and Regional Project rollouts to locations and suppliers including HSE, Energy/Sustainability, OPEX, Security, and Capital Improvements.
Ensuring Fire & Life Safety & local code compliance, WHS training, and compliance with H&S Standards with support of Regional Health and Safety team.
Approving and maintaining the budget for reactive Service Requests outside of standard contracts.
Prioritize daily facility issues and effectively delegate responsibilities.
Monitor governance and cost-saving initiatives.
Oversee all Preventative Maintenance Programs across your portfolio.
Solve escalated maintenance requests submitted via the ticketing system.
Meet KPI targets within the portfolio set by the Operations Director.
Participate in building opening handover and defect completion.
Key Result Areas:
Act as the single point of contact for both Community and vendors within the portfolio.
Maintain supplier and vendor performance of quality and cost across the portfolio.
Monthly accountability of facilities OPEX budgets and oversight of spending.
Provide support in all trades and services to effectively maintain buildings and continually reduce defects.
Be the first point of escalation for large facility maintenance emergencies.
Increase operational effectiveness and efficiency of buildings and infrastructure.
Illustrate the MOSS core values and strive to achieve our mission.
Maintain the portfolio’s SLA’s and KPI’s.
About You
5 plus years of experience in facilities or operations management with experience in overseeing the maintenance function for multiple locations.
Proven experience with financial OPEX accountability, including monitoring budgets and forecasts.
Experience managing multiple vendor partners.
Familiarity in lease operations language and execution.
Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems, and electrical distribution network.
Excellent communication skills across multiple staffing levels.
The ability to build relationships and work cross-functionally in a high-paced environment.
